About Voicy

Voicy is an AI receptionist and AI phone agent service for small and medium-sized businesses in the United States. It answers inbound calls, helps qualify leads, books appointments, handles common caller questions, and can transfer important calls when appropriate.

What Voicy does

Voicy provides automated phone call handling for businesses that receive inbound calls. Core capabilities include:

• Answering inbound business calls
• 24/7 call handling, including after-hours calls
• Lead qualification through natural conversation
• Appointment scheduling and calendar sync where supported
• Answering common business questions based on configured information
• Call routing or transfer to a person when configured
• Integrations with business tools such as Google Calendar, HubSpot, Salesforce, and other systems through n8n, webhooks, APIs, or custom automation when supported
• Call summaries and structured call information

Who Voicy is for

Voicy is designed for small and medium-sized businesses that depend on inbound phone calls. Examples include:

• Home services companies, such as HVAC, plumbing, and electrical contractors
• Dental and medical practices
• Real estate professionals and agencies
• Professional services firms
• Appointment-based businesses

How Voicy works

Voicy is configured to act as a receptionist for a specific business. When a customer calls, the AI answers using the business's configured greeting and instructions. Based on the conversation, the AI can:

1. Answer the caller's initial questions
2. Qualify the caller as a lead or determine the purpose of the call
3. Book an appointment or schedule a call when a calendar integration is configured
4. Transfer or route the call to a person when the business has set up that option
5. Capture the caller's information and summarize the call for follow-up

Company information

Voicy is operated by NS Real Estate LLC. For questions about the service, demos, or qualification calls, email info@voicyagent.com.

AI and call handling

Voicy uses artificial intelligence to handle phone calls. Calls may be recorded, transcribed, or otherwise processed according to the customer's configuration and applicable federal, state, and local law. Businesses that use Voicy are responsible for providing appropriate notice and obtaining any required consent from their callers. For more details, see our AI & Call Recording Notice.