Last updated: August 16, 2026
Voicy is the public-facing brand of Sagiv S.A., a corporation organized under the laws of Panama. The terms applicable to a specific purchase or service are set out in the customer's service agreement, order, invoice, or checkout.
These Terms of Service govern access to and use of the Voicy website, AI receptionist, phone agent, appointment scheduling, messaging, and related services.
By accessing or using Voicy, you agree to these Terms of Service.
Voicy provides AI-powered communication and automation services that may include:
Available functionality may vary depending on the customer's configuration, subscription, integrations, and telecommunications providers.
Customers are responsible for:
Customers may not use Voicy to send unlawful, deceptive, fraudulent, abusive, or unsolicited communications.
Voicy may provide transactional SMS messaging related to appointments and services requested by users.
SMS messages may include:
Voicy's current SMS messaging program is transactional and is not intended for promotional or marketing messages.
SMS participation is optional.
Users may choose to receive SMS communications when scheduling an appointment or interacting with Voicy.
Where consent is collected verbally during a phone call, SMS messages are sent only after the user explicitly agrees to receive them.
Consent to receive SMS messages is not a condition of purchasing, scheduling, or using Voicy services.
Message frequency varies depending on the user's appointments and interactions with Voicy.
Message and data rates may apply.
Users may opt out of SMS communications at any time by replying:
STOP
After opting out, the user will no longer receive SMS messages from that messaging program unless they subsequently opt in again.
Users may request assistance by replying:
HELP
Users may also contact: info@voicyagent.com
Opting out of SMS does not prevent users from scheduling appointments or communicating through other available channels.
Mobile information will not be sold or shared with third parties for promotional or marketing purposes.
SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with telecommunications carriers, messaging platforms, service providers, infrastructure providers, and other vendors only as necessary to operate and deliver the messaging service.
For additional information about how Voicy handles personal information and SMS consent, please review our Privacy Policy.
Voicy is an AI-powered communication service.
Calls may be processed by artificial intelligence and, depending on the customer's configuration, may be recorded, transcribed, summarized, or otherwise processed.
Customers are responsible for ensuring that their use of call recording, transcription, AI processing, and related features complies with applicable laws and for providing any notices or obtaining any consents required for their use case.
Voicy may integrate with or rely on third-party services, including telecommunications providers, messaging providers, scheduling platforms, CRM systems, automation platforms, hosting providers, AI providers, email providers, and payment processors.
Voicy is not responsible for the availability, performance, policies, or independent actions of third-party services.
Use of third-party services may also be subject to the terms and policies of those providers.
Voicy may modify, update, suspend, or discontinue features of the service from time to time.
We do not guarantee that the service, telecommunications networks, third-party integrations, AI systems, or messaging services will be available without interruption or error.
Voicy offers subscription plans with monthly billing and usage-based charges. Current standard plans include:
A one-time setup fee may apply.
Pricing may vary based on usage requirements, selected features, customization, integrations, promotional offers, discounts, and other commercial terms agreed with the customer.
Customers may be required to complete a consultation with a Voicy specialist to receive a final quote.
The pricing, included usage, overage rates, setup fees, discounts, billing frequency, and other charges presented in a customer's order, checkout, service agreement, invitation, or other written offer from Voicy will govern that customer's subscription.
Unless otherwise specified in the applicable offer or agreement, recurring subscription fees are billed monthly. Usage-based charges and overage charges may be billed according to the applicable billing cycle.
Voicy may change its standard pricing from time to time. Changes to publicly displayed standard pricing do not automatically modify the pricing of an existing customer during an agreed pricing or promotional period unless otherwise permitted by that customer's agreement.
Customers may request cancellation of their Voicy subscription in accordance with the terms of their applicable service agreement or subscription.
Unless otherwise stated in the customer's agreement or written offer, cancellation prevents future subscription renewals but does not automatically entitle the customer to a refund for amounts already charged.
Setup fees, completed setup or customization work, subscription fees for billing periods that have already begun, and usage-based charges already incurred are generally non-refundable, except where required by applicable law or where Voicy expressly agrees otherwise in writing.
Any promotional discounts, credits, special pricing, or minimum commitment terms are subject to the conditions stated in the applicable offer or agreement.
Customers who believe they were charged incorrectly or who wish to request a refund should contact Voicy at info@voicyagent.com. Refund requests will be reviewed based on the customer's agreement, services already provided, usage incurred, and applicable law.
Cancellation and refund terms contained in a customer's specific service agreement, checkout, order, or written offer will take precedence over this general policy if there is a conflict.
Voicy is an AI-powered communication and automation service.
The service is provided "as is" and "as available" to the maximum extent permitted by applicable law.
Voicy does not guarantee that AI-generated responses, transcripts, summaries, scheduling actions, or other automated outputs will always be complete, accurate, or error-free.
Customers are responsible for reviewing and configuring the service appropriately for their business and use case.
For questions about these Terms of Service or Voicy services, contact:
Voicy
Email: info@voicyagent.com
Website: https://voicyagent.com