Voicy is operated by Sagiv S.A.
Last updated: August 16, 2026
Voicy is a brand operated by Sagiv S.A. During Voicy's initial launch phase, certain commercial functions, including customer contracting and payment processing, may be provided through NS Real Estate LLC.
This Privacy Policy applies to the Voicy service and describes how we collect, use, store, share, and protect information when customers and callers interact with our AI receptionist, phone agent, appointment scheduling, and messaging services.
Voicy may process information necessary to provide its communication and automation services, including:
The specific information processed may vary depending on the services and integrations configured by a Voicy customer.
We use information to provide and operate Voicy services, including to:
We may also use aggregated or de-identified information to analyze and improve service quality and performance.
Voicy is an AI-powered communication service. Calls may be processed by artificial intelligence and, depending on the customer's configuration, may be recorded, transcribed, summarized, or otherwise processed.
Voicy customers are responsible for configuring their use of the service in accordance with applicable federal, state, local, and other laws, including providing any required notices and obtaining any required consent from callers.
Voicy may send transactional SMS messages to users who have consented to receive them.
These messages may include appointment confirmations, appointment reminders, cancellations, rescheduling information, scheduling-related responses, and other transactional communications related to an appointment or service requested by the user.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS messaging program with any third party for purposes unrelated to providing the services of that messaging program.
We may share personal information, including mobile information and SMS opt-in or consent status, with service providers, telecommunications carriers, messaging platforms, infrastructure providers, and other vendors only as necessary to provide, operate, and deliver the messaging service.
SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes.
Consent to receive SMS messages is optional and is not a condition of purchasing, scheduling, or using Voicy services.
Where SMS consent is collected verbally during a phone call, SMS messages are sent only after the caller explicitly agrees to receive SMS communications.
For example, a caller scheduling an appointment may be asked whether they prefer to receive an appointment reminder by SMS, WhatsApp, or through their calendar invitation only.
If the caller selects SMS, the caller is provided with the applicable SMS disclosure and asked to confirm their consent before any SMS message is sent.
Message frequency may vary. Message and data rates may apply.
Users may opt out of SMS messages at any time by replying STOP and may request assistance by replying HELP.
Opting out of SMS does not prevent a user from scheduling or using services through other available communication methods.
Voicy may use third-party service providers and technology platforms to operate its services, including telecommunications providers, messaging providers, AI service providers, hosting and infrastructure providers, scheduling platforms, CRM systems, automation platforms, email providers, and payment processors.
Information may be shared with these providers only as reasonably necessary to provide the requested services, operate integrations, maintain the service, or fulfill customer instructions.
These service providers do not receive SMS opt-in information for their own marketing or promotional purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through Voicy.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary to provide the Voicy service, fulfill customer instructions, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business and security requirements.
Retention periods may vary depending on the type of information, customer configuration, and applicable legal requirements.
Users may request information about their personal information or request appropriate changes or deletion where applicable.
SMS recipients may opt out of SMS communications at any time by replying STOP.
For SMS assistance, reply HELP or contact us at the email address below.
For questions regarding this Privacy Policy, privacy practices, or SMS communications, contact:
Voicy
Email: info@voicyagent.com
Website: https://voicyagent.com
Voicy is operated by Sagiv S.A.
During Voicy's initial launch phase, certain commercial functions, including contracting and payment processing, may be provided through NS Real Estate LLC.