Voicy is the public-facing brand of Sagiv S.A., a corporation organized under the laws of Panama.
This notice explains how the Voicy service uses artificial intelligence to handle phone calls. Voicy is the public-facing brand of Sagiv S.A., a corporation organized under the laws of Panama.
Voicy is an AI-powered communication service. Calls answered by Voicy are handled by an automated voice agent, not a human employee. The Voicy agent identifies itself as an AI or automated receptionist, and the service is not designed to make callers believe they are speaking with a human. Callers can ask to be transferred to a person where the business has configured that option.
Voicy is designed for legitimate business communications, including:
Customers may not use Voicy to impersonate a real individual or to falsely represent the identity of another person. This is a policy requirement and a prohibited use of the service; it is not a technically enforced restriction.
Customers may not use Voicy to clone, imitate, reproduce, or otherwise use another person's voice without appropriate authorization from that person. This is a policy requirement and a prohibited use of the service; Voicy does not claim to automatically detect unauthorized voice use.
Voicy may not be used to intentionally deceive callers about the identity or nature of the AI system, or to facilitate fraudulent, deceptive, or misleading communications. Accounts found to be used in this way may be suspended or terminated in accordance with the applicable agreement.
Calls may be recorded, transcribed, or otherwise processed depending on the customer's configuration, the services and features in use, and applicable federal, state, and local law. Whether a specific call is recorded depends on the settings chosen by the business you are calling.
Customers are responsible for using Voicy in compliance with applicable laws and regulations. Customers are also responsible for providing any notices and disclosures and for obtaining any permissions or consents required for their particular configuration and use of the service, including notice and consent for call recording where required.
For questions about this notice, or to ask about a call handled by Voicy, email info@voicyagent.com.